FAQ

Click on the Registration icon in the top right corner of the page. You will be redirected to the “Your Account” page, where you can enter your company details. GastroFactory.eu is an e-shop intended exclusively for B2B customers from the HoReCa sector.

One of the most common causes is an incorrectly entered username (email address) or account password. If you have forgotten your password, click on the “Forgot your password?” link available on the login page. A new randomly generated password will be sent to the email address provided during registration. If you are still unable to log in despite entering the correct password, please contact us.

If you wish to delete your account, please contact our customer centre at info@gastrofactory.eu.

You can find more information about payment options here:
https://gastrofactory.eu/en/content/4-payment

Each newsletter contains a link at the bottom that allows you to unsubscribe from receiving marketing emails. You can also submit your request to our customer centre by sending a message to techsupport@solaswiss.com.

Please check whether the emails have not ended up in your SPAM folder and whether your customer account has been created using a valid email address. If your email address is correct and the emails are not in the SPAM folder, please contact us.

Yes, registration is mandatory. Registration provides you with many benefits, such as tracking your order status, access to your purchase history and benefits from the Sola Bonus Club.

We can send your order to any address provided during the order creation process. In the delivery details, you can select the option “Add a new address”.

To enable us to resolve your complaint as quickly as possible, please send us your order number, the product article (reference) number, the quantity of pieces and the reason for the complaint. We are available at the email address info@gastrofactory.eu.

The differences between cutlery are both qualitative and related to design. Sola Switzerland distinguishes four product lines within its portfolio.
Platinum Line: luxury cutlery line with hollow handles.
Premium Line: high-quality hot-forged cutlery with a thickness of over 5 mm.
Master Line: cold-forged cutlery with a wide range of designs and surface finishes.
Elite Line: pressed and machine-processed cutlery that combines functionality, simplicity and an affordable price.

The difference between the CR and CNS markings lies in the composition of the steel and its resistance to corrosion. CNS refers to chromium-nickel steel, which achieves higher corrosion resistance thanks to its nickel content. CR refers to chromium steel without nickel content, which means its corrosion resistance is lower.

When assessing cutlery in terms of corrosion resistance, the numbers 18/10 and 18/0 indicate the ratio of chromium and nickel in the steel alloy from which the cutlery is made.
The marking 18/0 means that the alloy contains 18% chromium and 0% nickel. 18/10 indicates an alloy containing 18% chromium and 10% nickel.
The nickel content in the steel alloy makes the steel softer, but at the same time improves its quality and increases its corrosion resistance. Cutlery without nickel content is harder, but less resistant to rust.

Unless stated otherwise, cutlery can be washed in the dishwasher.

Although Sola cutlery is made of stainless steel, this does not mean that it can never be affected by corrosion. Corrosion most commonly occurs due to incorrect washing or leaving cutlery in a damp environment.

For gentle cleaning of sensitive surfaces, we recommend a cleaner that effectively removes metal marks and scratches.

The main material used for the production of Sola Switzerland cutlery is stainless steel 18/10 (CNS), which contains 18% chromium and 10% nickel. It is characterised by high corrosion resistance, long durability and hygienic properties. It is non-magnetic, recyclable and its surface can be polished repeatedly.
Cutlery made from 18/10 steel is suitable for dishwasher cleaning as well as manual cleaning with mild detergents; however, sudden temperature changes are not recommended.
Another material used is chromium steel 18/0 (CR), which contains 18% chromium and no nickel. It is therefore also suitable for people with a nickel allergy. It is characterised by high hardness, durability, hygienic properties and is magnetic. It is mainly used for the production of cutlery knives and other cutting parts.
Compared to 18/10 steel, it is less resistant to corrosion and chemical influences, but it is suitable for both dishwasher cleaning and manual cleaning with mild detergents.

Porcelain from Sola Switzerland is manufactured with an emphasis on durability, practical use and professional application in the gastronomy sector. The range includes classic porcelain, Fine China porcelain and Bone China porcelain, with each type offering its own specific properties.
Porcelain is heat-resistant up to 220 °C and suitable for use in the dishwasher and microwave oven.
Fine China porcelain is heat-resistant up to 220 °C and is characterised by a delicate ivory shade. It is suitable for use in the dishwasher and microwave oven.
Bone China porcelain is heat-resistant up to 220 °C, has an ivory colour and stands out for its low weight and high resistance to chipping, scratching and breaking. It is suitable for use in the dishwasher and microwave oven.

Glass from Sola Switzerland is designed with an emphasis on clarity, durability and practical use in professional gastronomy. Meta Glass® is high-quality lead-free crystal glass that stands out for its exceptional brilliance and elegant appearance. At the same time, it offers increased resistance to impacts and is suitable for dishwasher cleaning.

Sola Switzerland also uses melamine and silicone in its products, which are particularly suitable where durability and easy maintenance are important.
Melamine is a very hard, hygienic material that is resistant to impacts and scratches. It withstands temperatures from approximately -30 °C to +70 °C and is suitable for dishwasher cleaning. However, it is not suitable for use in a microwave oven.
Silicone withstands temperatures from approximately -70 °C to +180 °C. It is suitable for both dishwasher cleaning and microwave use, making it practical for everyday use.
Wood is a natural material with a characteristic grain pattern and an attractive appearance. It requires gentle care and should not be exposed to moisture for extended periods.
Textiles are mainly used for products where flexibility, practicality and easy maintenance are important. The cleaning method and washing temperature should be adapted to the specific type of material and the care instructions provided with the product.
PVC is a durable and easy-to-maintain material with good resistance to moisture and everyday use. The surface should be cleaned with a soft cloth and mild cleaning agents.

No, products made of wood are not suitable for dishwasher cleaning.

You can purchase Sola Switzerland products directly at Sola Point – the store located at the headquarters of Sola Switzerland, at Novozámocká 1065 in Ivanka pri Nitre.
Of course, you can also buy our products online in the e-shop www.gastrofactory.eu, where we offer you numerous benefits.

Some parts of the content on this website may be created or edited using AI tools in order to improve presentation, clarity and consistency. All products are authentic and carefully selected.